:Introduction

Ayatollah Taleghani Hospital in Kermanshah, with the nature of the trauma center in the west of the country, currently has 9 departments (emergency, orthopedics 1, orthopedics 2, orthopedics 3, general surgery, neurosurgery, intensive care 2, intensive care 3), 11 operating rooms with 14 beds and a plastering room, and 224 active beds. This center has been ranked first in the visits of the monitoring and evaluation experts of the Deputy for Treatment, which was achieved thanks to the efforts of all the staff of this center. Hospital Floor Guide: This hospital consists of three floors and a basement, a clinic, and ancillary spaces. Emergency Department: Security, Information, Prayer Room, Buffet, Forensic Doctor Back of the Departments: Facilities and Waste Disposal Unit Basement Floor: Nutrition Unit, Revenue Unit, Discharge and Accident Unit , Insurance Experts, Assistance, Medical Records and Archives Unit First Floor: Nursing Office, Security Unit, Cultural Affairs and Mobilization Unit, MRI Unit, Orthopedic Department 1, Emergency Department, Medical Students' Pavilion (Women), Laboratory and Sampling Laboratory, Radiology Office, Radiology, Ultrasound, Heart and Echo Unit, Pharmacy, Operating Room, Printing and Duplication Unit Located in Emergency Department Second Floor: General Surgery Department, Men's Orthopedic Department, Third Floor: Neurosurgery Department, Women's Orthopedic Department, ICU3 Department Clinic: Educational Assistant, Patient Education and Follow-up Unit, Research Assistant, Educational Classes, Occupational Health Unit, Environmental Health Unit, Diabetes and Endocrinology Clinic, Pathology Upper Floor: Emergency Office Manager, Quality Improvement Office, Affairs Administration, Finance, Recruitment, Secretariat, Complaints Unit, Crisis and Patient Safety Unit, Medical Student Booth (Men) What patients need to know when visiting the hospital: - When visiting the hospital, bring your passport and all medical documents. - Providing passport details is mandatory to register your details in the hospital's computer system. - At the time of admission, you will be given an identification bracelet that contains your identity information and you must keep it with you until discharge. - As ordered by the doctor or head nurse of the ward, each patient can only - Upon discharge, receive all your photographs and CT scans from the radiology department. - After the doctor's order for discharge, go to the ward secretary to complete the discharge procedures. Please give the patient education sheet, which includes how to take medications and change dressings, when to see a doctor, start activities, etc., to the patient upon discharge, and obtain a case summary sheet from your nurse. - After discharge, if you have an overpayment, go to the discharge unit during office hours with your documents in hand. If you have a complaint, go to the complaints unit or the nursing office during the morning shift, and to the supervisor on duty during the evening and night shifts. Patient's Charter of Rights: - Receiving optimal medical services is the patient's right. - Information must be provided to the patient in an optimal and sufficient manner. - The patient's right to choose and make free decisions in receiving medical services must be respected. - The provision of medical services must be based on respecting the patient's privacy and observing the principle of confidentiality. - Access to an efficient system for handling complaints is the patient's right. - For any guidance, refer to the experts of the International Unit.